cd44 gene Privacy Policy
This policy provides a complete description of how your personal information is collected on the cd44 gene platform, what it is used for, and how it is kept secure.
Introduction and Scope
cd44 gene gives the highest importance to the privacy of users' personal information. This privacy policy applies to cd44 gene's website, mobile application, and all related services. When you create an account, make a deposit, play games, or use any service on cd44 gene, you voluntarily provide certain information, and some information is generated automatically.
This policy clearly tells you what that information is, why it is collected, how long it is kept, and what your rights are. Our Terms and Conditions should be read alongside this privacy policy, as both documents together form the complete legal framework for use of the service.
Our commitment: cd44 gene never sells your personal information to third parties. Information is used only to operate the service, ensure security, and meet legal obligations.
The Information We Collect
cd44 gene collects information in various ways and for various purposes. The types of information collected are described in detail below.
1.1 Registration and Identity Information
Information you provide yourself when opening an account:
- Full name (in Bengali and English)
- Date of birth — required to verify the service's age limit (21+)
- Email address and mobile number
- National ID card or passport number — for identity verification
- Residential address
1.2 Financial and Transaction Information
Information generated during deposits and withdrawals:
- Mobile number for bKash, Nagad, or Rocket (the full account number is not stored)
- Bank account information — verified details used only for withdrawals
- Transaction amount, date, and time
- Transaction reference number
1.3 Gaming Activity Information
Information generated automatically from your activity on the platform:
- Betting and game history
- Win and loss records
- Bonus usage information
- VIP level and points
1.4 Technical Information
Collected automatically from your device and connection:
- IP address and device identifier information
- Browser and operating system type
- Session duration and navigation records
- Information collected through cookies and similar technologies
| Type of Information | Method of Collection | Mandatory or Not |
|---|---|---|
| Identity and Contact | Provided by user | Yes |
| Financial Information | At time of transaction | Yes (for transactions) |
| Gaming History | Automatic | Yes (part of service) |
| Technical Information | Automatic / Cookie | Partial (cookies can be controlled) |
Purpose of Information Use
2.1 Account Management and Identity Verification
cd44 gene verifies the identity of every user. This is essential not only for security but also for age verification. The platform's services are not permitted for persons under 21 years of age.
2.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Each transaction is verified to ensure its security.
2.3 Fraud Prevention and Security
Using technical data and activity records, cd44 gene identifies suspicious activity and keeps user accounts secure. Data is also analyzed to prevent the creation of multiple accounts or misuse of bonuses.
2.4 Customer Support
When providing support via live chat or email, cd44 gene can resolve issues quickly using information related to your account and transactions. Customer support is available in Bengali and English seven days a week, twenty-four hours a day.
2.5 Service Improvement
By analyzing overall user activity (without personal identification), cd44 gene improves the platform experience, adds new games, and simplifies payment processes.
2.6 Compliance with Legal Obligations
As required by applicable law, cd44 gene is obliged to retain transaction and identity-related information for specified periods. Information may be provided to government authorities upon a valid request.
Information Sharing and Disclosure
cd44 gene does not sell or rent users' personal information to third parties. Information may be shared in a limited way in the specific circumstances described below:
3.1 Service Partners
The minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, and banks), technology infrastructure, and fraud detection services. These partners are required to comply with cd44 gene's privacy standards.
3.2 Legal Requirements
Information may be provided to authorities to comply with court orders, lawful investigations, or legal obligations. In such cases, only the information requested is provided, within the limits set by law.
3.3 Corporate Changes
In the event of a business merger, acquisition, or sale, user information may be transferred. Users will be notified in advance in such situations.
cd44 gene never sells personal information to advertising networks, data brokers, or marketing agencies. Your information is used solely to operate cd44 gene's services.
Information Retention and Deletion
cd44 gene retains information only for as long as necessary. The retention period depends on the type of information and legal requirements.
4.1 Active Accounts
All necessary information is retained while your account is active. Gaming history and transaction records are always visible from your account.
4.2 Inactive Accounts
Information for accounts that have been inactive for a long period is retained for the period required by legal obligations, after which it is securely deleted.
4.3 Financial Records
Transaction-related information is retained for the mandatory period required by legal obligations. This is essential for cd44 gene to meet its legal obligations.
4.4 After Account Closure
When an account is closed at a user's request, personal identity information is deleted at the end of the legal retention period. However, some transaction records must be kept for a specified period due to legal obligations.
Information Security Measures
cd44 gene uses industry-standard technology and processes to protect your information.
5.1 Encryption
All information is transmitted with encryption via SSL (Secure Socket Layer) technology. Industry-standard encryption is used when storing financial information.
5.2 Access Control
Access to user information is restricted to authorized cd44 gene staff only. Every data access is logged and regularly audited.
5.3 Security Monitoring
cd44 gene's systems are under constant monitoring. If suspicious activity or a potential security breach is identified, immediate action is taken.
5.4 Steps in Case of a Data Breach
If a data breach occurs, cd44 gene will notify affected users as quickly as possible and take the necessary steps to limit the damage.
You can also play a role in protecting your account — use a strong password, do not share your OTP, and do not give your login details to anyone you do not know.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the cd44 gene website and app. Cookies are small text files stored in your browser or on your device.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the service. Disabling them will prevent the service from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferences (language, display settings). They make your experience more convenient.
6.3 Analytics Cookies
These cookies are used to analyze platform usage and improve the service. They collect anonymous data and do not reveal personal identity.
6.4 Cookie Control
You can control or reject cookies from your browser settings. Keep in mind that disabling essential cookies may cause some cd44 gene services to not work properly.
Your Rights and Controls
cd44 gene believes you should have control over your information. Your rights are listed below.
7.1 Right to Access Information
You can request details of the information stored about you on cd44 gene at any time. Most information in your account can be viewed directly from your profile.
7.2 Right to Correct Information
If there is an error in your personal information, you can request a correction. Contact us via live chat or email for assistance.
7.3 Right to Delete Information
When closing your account, you can request deletion of your information. Some information must be retained for a specified period due to legal obligations — cd44 gene will inform you clearly about this.
7.4 Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. cd44 gene will review your request and let you know the possible options.
7.5 Filing a Complaint
If you believe cd44 gene has used your information outside the bounds of this policy, you can file a complaint directly with our support team. You can also contact us regarding your responsible gaming rights.
Minor Protection
cd44 gene is strictly for individuals aged 21 and above. Information about anyone under 21 is never knowingly collected.
Age is verified at the time of registration. If it is later found that a user is under 21, their account will be immediately closed and any collected data will be deleted.
If you find out that a minor has opened an account on cd44 gene, please notify our customer support immediately.
Policy Changes and Updates
cd44 gene may update this privacy policy when necessary. Users will be informed of significant changes via email or a notice on the platform.
If you continue using the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly. For more details about this policy, see our Frequently Asked Questions.
A copy of a previous version of the policy can be provided through customer support upon request.
Questions about Privacy?
For any questions about this privacy policy or your personal information, contact the cd44 gene support team.
Including your account ID when contacting us by email helps us assist you faster. Never share your phone number or OTP with anyone.